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Українська
95% Customer Satisfaction • 8/5 Support • Ukrainian Team

Support & Customer Success

Comprehensive Colorisoft support, training and success programs. Ensure maximum ROI from HR automation and continuous team development.

Compare Support Plans

Customer Success Framework

Structured approach to ensuring every client's success with personal support and measurable results

Personal CSM

Every client gets assigned personal Customer Success Manager for achieving business goals

Onboarding & team introduction
Quarterly Business Reviews (QBR)
Proactive recommendations
1:50
CSM to clients ratio

Health Scoring

Automatic monitoring of client "health" based on platform usage and goal achievement

Platform adoption tracking
Feature utilization analysis
ROI metrics monitoring
92%
Average client health score

Quarterly Business Reviews

Regular strategic sessions for progress assessment, development planning and ROI optimization

ROI analysis & benchmarking
Feature roadmap planning
Success metrics review
4x/year
Strategic QBR sessions

Support Tiers & SLA

Flexible support packages with clear SLA, multi-channel access and bilingual service

Standard Support

Included in all plans

Response: 24 hours
Email and chat support
Knowledge base access
Basic training materials
Free
Included in all plans
Most Popular

Priority Support

For growing companies

Response: 4 hours
Phone, email, chat, Slack
Personal CSM
Quarterly Business Reviews
$150/month
For companies up to 500 employees

Enterprise Support

For large corporations

Response: 1 hour
8/5 critical support
Dedicated success team
Unlimited training
Custom
Based on size and needs

Training & Certification Programs

Comprehensive educational programs for maximum utilization of Colorisoft capabilities

Training Programs

Admin Academy

In-depth training for system administrators and power users

  • • System configuration and integrations
  • • User management and security
  • • Advanced reporting and analytics
  • • Troubleshooting and diagnostics

User Webinars

Regular webinars for end users with new features and best practices

  • • Monthly product updates
  • • Feature deep-dives
  • • Q&A sessions with experts
  • • Industry-specific use cases

Certification Program

Official Colorisoft certification for HR professionals and administrators

  • • Colorisoft Certified User (CCU)
  • • Colorisoft Certified Admin (CCA)
  • • Colorisoft Expert Consultant (CEC)
  • • Annual recertification

Training Statistics

Admin Academy graduation rate 94%
Webinar average attendance 78%
Certified users 1,200+
Training satisfaction 4.8/5

Training Formats:

Online:
  • • Live webinars
  • • On-demand videos
  • • Interactive tutorials
Offline:
  • • On-site workshops
  • • Individual sessions
  • • Group training

Our Client Success Metrics

Measurable results demonstrate effectiveness of our support and success programs

96%
Customer Retention Rate

After 2+ years of usage

4.7/5
Customer Satisfaction

Average support rating

89%
Platform Adoption

Daily active users rate

87%
ROI Achievement

Clients reach target ROI

"Colorisoft Customer Success team helped us not just implement the system, but rebuild all HR processes. ROI exceeded expectations by 40%."
Elena Melnyk
HR Director, Ukrainian Retail Chain, 800+ employees

Support Channels UA/EN

Multi-channel access to experts in Ukrainian and English

Email Support

support@coloris.com.ua

Ukrainian: 8/5
English: Business hours

Phone Support

+38 (044) 507-03-97

Mon-Fri: 9:00-18:00
Emergency: 8/5

Live Chat

In-system and website

Mon-Fri: 9:00-20:00
Response: <5 minutes

Knowledge Base

help.coloris.com.ua

500+ articles
Video tutorials

Client Reviews of Our Support

What Colorisoft users say about quality of our technical support and customer success programs

Kateryna Ivanova
HR Director, IT Company
"Colorisoft support team is always available. Even complex issues are resolved within hours. Customer Success Manager helped us optimize processes and achieve ROI faster than expected."
Average response time: 2 hours
Oleksiy Petrenko
IT Administrator, FinTech
"Technical support at the highest level. When we had integration issues, experts connected remotely and configured everything in 30 minutes. Admin Academy helped understand all system nuances."
Remote support: included
Marina Kovalenko
HR Manager, Retail Chain
"Best technical support I've worked with. Always quick response in Ukrainian, clear explanations. QBR sessions with Customer Success Manager help plan HR development and get maximum from the system."
Support rating: 5/5

Support Satisfaction Statistics

Based on SLA reporting and client surveys over the past year

< 4 hrs
Average first response time
98%
First contact resolution
4.8/5
Average support rating
24/7
Critical support availability

Ready to Maximize Success with Colorisoft?

Schedule success consultation and learn how our support helps achieve your HR goals

Compare Support Plans
Personal CSM
SLA from 1 hour
96% retention rate