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Company Knowledge Management

Comprehensive solution for systematizing and classifying company knowledge, quick information search, and effective interaction with experts. Make your company's knowledge accessible to every employee.

Knowledge Base - Knowledge Management

Measured Implementation Results

50%

Reduction in repetitive HR questions

Employees find answers independently

30 sec

Average document search time

Instead of 10-15 minutes previously

95%

Of employees use the base regularly

Active usage due to convenience

80%

Reduction in onboarding time

Quick access to all necessary information

What is Knowledge Management?

Knowledge management is a system that provides an integrated approach to searching, collecting, evaluating, retrieving, and disseminating all information assets of an enterprise.

Such assets may include: databases, documents, policies, procedures, as well as knowledge and experience of individual employees that were not previously recorded.

Main Purpose

Comprehensive solution for systematizing and classifying knowledge accumulated in various modules of the Coloris HRM system (portal documents, questions and tests, forum discussions, courses), as well as facilitating material search and review control, organizing interaction with subject matter experts.

Knowledge Management Module Capabilities

Company Knowledge Map

Structured system for organizing corporate knowledge

Ключові питання, які вирішує модуль

Що важливо розуміти перед запуском

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How to systematize all company knowledge into a single structure?

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How to help employees quickly navigate large volumes of information?

?

How to visualize relationships between different knowledge areas?

?

How to ensure information relevance in different sections?

Основний функціонал

Що отримує команда після впровадження

  • Knowledge map formation - structured system for organizing all company knowledge
  • Category tree - classic hierarchical navigation through sections
  • Mind map - visualization of relationships between topics
  • Tag cloud - quick access to popular topics
  • Full-text search - find any document in seconds
  • Flexible classification - linking knowledge to departments, positions, projects

Employee Knowledge Profiles

Personalization of information access

Ключові питання, які вирішує модуль

Що важливо розуміти перед запуском

?

How to ensure that everyone sees only relevant information?

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How to automate knowledge distribution among positions?

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How to update knowledge when an employee's role changes?

?

How to control knowledge relevance for different personnel categories?

Основний функціонал

Що отримує команда після впровадження

  • Automatic linking - knowledge profiles are automatically assigned by position
  • Personalized feed - each employee sees their own news digest
  • Mandatory knowledge - defining must-know materials for each role
  • Review control - tracking the fact of viewing important documents
  • Reminders - automatic notifications about new or updated materials
  • Review reports - who read what and when

Expert System

Quick access to knowledge carriers

Ключові питання, які вирішує модуль

Що важливо розуміти перед запуском

?

How can a newcomer quickly find an expert on a specific issue?

?

How to preserve expert knowledge after they leave?

?

How to relieve experts from repetitive questions?

?

How to assess employee expertise in different areas?

Основний функціонал

Що отримує команда після впровадження

  • Expert database - registry of specialists linked to knowledge map
  • Quick search - find the right expert by topic or keywords
  • Questions to experts - ability to ask questions directly in the system
  • Answer history - database of previously received answers
  • Expert rating - assessment of answer usefulness from colleagues
  • Response time - SLA for experts with deadline tracking

Document and Version Management

Full control over document lifecycle

Ключові питання, які вирішує модуль

Що важливо розуміти перед запуском

?

How to avoid situations where employees work with old document versions?

?

How to store change history and return to previous versions?

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How to organize document approval between departments?

?

How to control document validity periods?

Основний функціонал

Що отримує команда після впровадження

  • Versioning - automatic saving of all document versions
  • Change history - who, when, and what changed in the document
  • Version rollback - ability to return to any previous version
  • Validity periods - document relevance control with reminders
  • Approval workflow - routing documents for approval
  • Archive - safe storage of outdated versions

Mobile Access to Knowledge Base

Knowledge always at hand

Ключові питання, які вирішує модуль

Що важливо розуміти перед запуском

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How to provide knowledge access to field employees?

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How to work with the knowledge base without internet?

?

How to quickly find instructions right at the workplace?

?

How to receive notifications about important updates?

Основний функціонал

Що отримує команда після впровадження

  • Mobile application - native iOS and Android apps
  • Offline mode - downloading materials for work without internet
  • Push notifications - instant messages about important updates
  • QR codes - quick access to instructions via scanning
  • Synchronization - automatic content update when connection appears
  • Adaptive design - convenient work on any devices

Integration with Other Coloris HRM Modules

Knowledge base as the heart of HR ecosystem:

Employee Onboarding:

Automatic preparation of training materials package for newcomers according to their knowledge profile

Training and Development:

Linking courses to knowledge map, automatic training assignment when gaps are identified

Personnel Assessment:

Knowledge assessment as part of overall employee competency evaluation

Corporate Portal:

Publishing documents, policies, company news from a single access point

Forums and Discussions:

Converting useful discussions into knowledge base, FAQ from real questions

Analytics:

Reports on knowledge base usage, popular topics, documentation gaps

Solution Advantages

Quick access to knowledge

  • Full-text search in seconds
  • Convenient navigation by categories
  • Personalized news feed
  • Relevant material recommendations

Expertise available to everyone

  • Company expert database
  • Quick expert search
  • Contact expert in one click
  • History of questions and answers

Control and security

  • Review tracking
  • Role-based access rights
  • Document versioning
  • Audit of all actions

Access from anywhere

  • Mobile application
  • Work in offline mode
  • Data synchronization
  • Adaptive interface

Who Uses the Knowledge Base?

HR Department

  • • Policies and procedures
  • • Document templates
  • • Process regulations
  • • Employee FAQ

New Employees

  • • Company welcome book
  • • System instructions
  • • Org structure and contacts
  • • Corporate culture

Sales Department

  • • Product presentations
  • • Sales scripts
  • • Client cases
  • • Objection handling

Support Team

  • • Product knowledge base
  • • Problem-solving instructions
  • • Typical customer requests
  • • Complex case escalation

IT Department

  • • Technical documentation
  • • Security instructions
  • • Equipment connection
  • • Troubleshooting guides

Management

  • • Strategic documents
  • • Analytical reports
  • • Best practices
  • • Corporate standards

Answers to Important Questions

Ready to Implement Knowledge Management System?

Get a free consultation from our experts and learn how the knowledge base can transform your company's work