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Automation for global service hubs

Boost SLA performance without inflating back-office workload

Colorisoft unifies workflows, skills management, and analytics so outsourcing and shared service centers can scale fast, stay compliant, and keep clients informed in real time.

Download readiness checklist

Client impact

SLA compliance 99.2%
Languages supported 5+
Agents onboarded 350+

Use case

28% gain in productivity and 40% faster onboarding after Colorisoft HRM rollout in a multi-country shared service center.

Challenges for BPO & SSC leaders

We help you orchestrate rapid scale-ups, SLA commitments, and compliance expectations without piling on manual work.

Headcount swings

Onboarding new programs quickly requires instant scaling and knowledge transfer.

SLA & multilinguality

Maintaining quality across languages and locations without adding extra overhead.

Client transparency

Live dashboards, certification trails, and audit readiness for international customers.

What Colorisoft delivers

A complete automation stack that bridges operations, workforce planning, and client reporting in one place.

Workflow automation

Configurable routing for tickets, shift changes, and approvals with zero manual follow-up.

Skills orchestration

Competency matrices, QuickSkills simulations, and upskilling plans by language and process.

Analytics & SLA tracking

Real-time dashboards for productivity, accuracy, and compliance shared with your customers.

Security & compliance

ISO/IEC 27001 controls, RBAC, event logging, and data residency policies ready for audits.

Security & compliance peace of mind

Global clients expect enterprise-grade control. Colorisoft equips your shared service center with transparent governance and audit-ready evidence.

  • Data encryption at rest and in transit (AES-256, TLS 1.2+)
  • Role-based access segmentation per client program
  • Audit module with exports for SOC 2, GDPR, ISO requirements
  • Flexible data residency options (EU, US, Ukraine)

Success snapshot

A multi-country shared service center integrated Coloris HRM into its HRIS landscape. Agents gained a single workspace, managers accessed SLA dashboards, and clients received automated reports. Operational costs fell by 18% without sacrificing quality.

Ready to elevate your shared service operations?

Schedule a workshop with our experts and get a tailored automation roadmap for your BPO or SSC.

Talk to our team